Refund Policy

1. Our promise

If MailSketch isn't right for you, ask for a refund within 30 days of your purchase and you get your money back. This applies to the Core and Agency plans bought directly on mailsketch.com.

We may refuse a refund where we see abuse, for example repeated purchases and refunds.

2. How to ask for a refund

Write to support@mailsketch.com from the email address you bought with, or include your order number. Our payment provider, Dodo Payments, is the merchant of record for your purchase and returns the money to the payment method you used.

How long the money takes to reach you depends on your bank or card issuer.

3. What happens to your account

After a refund, your account moves to the Free plan. Nothing you made is deleted. Where your account is above the Free plan's limits, you keep what you have, but you can't add more until you're back within them.

If you used a code that came with your purchase, the refund ends that code too.

4. Codes bought from another seller

If you bought a MailSketch code through a marketplace or another seller, that seller's refund rules apply. Ask them first; we help where we can.

5. Contact

Questions about a purchase or a refund: support@mailsketch.com. We aim to reply within 2 business days.